Rinnnnnng! “We’re registered for the big IBM conference at Las Vegas in six weeks and we don’t have a social profile,” said Blaine McGillivray with some urgency. “Can you help us, Sharon?”
Blaine was Business Development Manager for Technology Concepts Group (www.gotgc.com) headquartered at Illinois. The IT firm specializes in computerized maintenance, facilities management, and Maximo for industry. Their new solution, Predictive Insights, is all about the “cognitive era”. That means complex mathematical models for analyzing data that help plant operators detect and prevent faults and outages before they occur.
Blaine organized a conference call with President Mark Rogers and Managing Partner Robert Januzik to help me understand their business challenge. “I didn’t really know where to go with it (social media)”, said Mark in debrief. “I also hadn’t realized the time involved.”
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An audit of TCG’s social footprint revealed accounts for LinkedIn and Twitter and a static website—functioning much like a brochure. No blog. I’ve seen similar medium-sized companies that want to catch up with digital marketing; nobody wants to risk getting left behind today. TCG was a solid enterprise in business for 16 years and the principals were respected armed forces veterans.
The important detail was that TCG had finished integrating Predictive Insights with Maximo for computerized maintenance and case management systems. Think big industry—chemical plants, oil gas refineries, even car manufacturers. The new service was being launched at IBM’s conference expected to draw 21,000 delegates with 200 breakout sessions, 13 keynotes and 3 general sessions. Seven TCG personnel were making the trip to host their booth and Blaine planned to present a session on Predictive Insights.
The special event meant a serious investment for TCG. They had six weeks to create a brand presence and promote the session.
It’s not a great idea to launch a marketing strategy in zero to 60 for any company, let alone one with little or no profile. The better idea is to establish brand presence over time and take advantage of special event opportunities along the way.
By the way, just having a social media presence—such as a LinkedIn account—isn’t actually a social media strategy. It’s a good idea to define a plan, and more importantly, execute that plan daily with your customers in mind as well as prospects and other interested parties.
So, the plan for TCG looked like this:
- Determine best platforms for speed-to- market;
- Discover relevant influencers and build relationships;
- Fill the sales funnel with potential prospects and existing customers;
- Acquire and create content to post on platforms;
- Capture names of prospects at the event to follow up after the show.
Here’s how we did it.
1. Best Social Media Networks for TCG
This was easy enough. The LinkedIn/Twitter combo provides business with the best customer intelligence available today. We needed to quickly build up lists for Mark, Robert, and Blaine, though—especially on Twitter which had no brand image or followers. We corrected that by immediately taking professional photos and creating a slick banner with a relevant message for Twitter. The bigger challenge: where and how do you find prospects?
2. Relevant Bloggers & Influencers
IBM global marketers were brilliant. They identified important technical bloggers and provided introductions to the people that TCG needed to meet. We still needed to make the case for support, though. Influential media reps also were researched and contacted. All were followed on Twitter and LinkedIn and interviews arranged where possible.
3. Filling the Social Selling Funnel
There was no time to manually build a database for prospects, so we chose to automate. Of course, there are untold platforms that promise the world in social media. More come out every day. The key is to know which tools to engage and how to apply them for which mission. We chose Socedo. (This is not a paid commercial.)
Socedo is an automated system that matched our custom criteria in a search for prospects inside Twitter. Once we approved a contact, Socedo also searched for them on Linkedin and engaged with them automatically on both social networks. We estimated finding 200 prospects per day and we had 20 days left to build up and engage with those followers.
4. Acquire and Create Content for Bloggers
TCG did not have a blog and they had not created content on a regular basis. The content bank was virtually empty. However, Blaine did have the power point he created for the IBM session which led to the publication of his first blog. Of course, the social media challenge is to find followers who believe you’re worth their time. Fresh content is key.
The good news was that IBM did have many relevant blogs, and IBM gave us permission to re-purpose for TCG. We did not need permission but it was the respectful way to go.
A lineup of blogs, articles, infographics and videos was queued up using SocialOomph and we published all day long. People noticed and followed. They’re still following three weeks after the event including Veteran Radio.
5. Capture Names at the Event for Email Marketing
TCG was clever here. They created a fish bowl to capture names of interested persons in their service. Not the free iphone draw but a free Data Analysis valued at $2,000. The complementary proof-of-concept shows how a maintenance plant can avoid catastrophe by spotting the problem in advance; qualified prospects put in their business cards.
For another occasion, TCG could take advantage of a strategy I like that works this way:
- Identify serious prospects at an event;
- Create urgency for prospects to sign up for services;
- Automate the client’s payment process;
- Build a mobile site for prospects;
- Create customizable pricing packages to offer prospects;
- Automatically re-bill customers and makes payments to a PayPal account.
What happened for the seven TCG people who attended the event? “There was not enough time to handle the line-up of visitors to their booth,” said Mark.
And, yes, there was positive ROI with respect to the TCG social media campaign and the IBM show. “Absolutely,” replied Mark Rogers. “Especially the combination of LinkedIn and Twitter.” He was surprised by the “amount of followers we got so quickly.” He also was impressed with the willingness of people to talk about their needs.
And Blaine–the guy on the telephone? He recently recommended me to another client. Good ‘ol word-of-mouth. So, these are a few reasons that I’m a fan of IBM. They were authentic in their dealings…respectful of their small business partners…and they saw the bigger picture.
The human element was not forgotten among all those shiny new tools that IBM offers.
Lifelong communications strategist Sharon MacLean published a traditional print magazine over 21 years for business people. After selling the magazine in 2010, she trained in Houston, San Francisco, New York, and San Francisco before obtaining certification in Integrated Online Strategies from the University of San Francisco.
Its always good to hear that people value the human. This is likely the reason behind a company’s success. I love hearing about the power of social media and success with it!!
Kudos to you, because you pulled these guys thru the maze and put them in a position to get results in a very short time frame. It is proof you were the right person for them. I know the field has many strategists, social media managers, coaches, marketers, but reading your plan of action & the ROI, it is clear, your expertise was perfect for them. Great job and glad you were recommended to another potential client.
Jackie Harder (@keydynamics)
What a terrific blueprint! You clearly demonstrate how these things take thought, planning and time. In a way, it does help to have a client who has zero presence on social media, because the ROI is immediately apparent. Great stuff, Sharon; thanks for presenting it.
Alissia Haggard (@alissiahaggard)
Awesome! I’m glad you had a great experience working with them!
Dana LaVoie, LAc
love real life stories of hustling like this!
Loved reading a case study on how you put together a social plan. Good insight!
Thanks for sharing. This was quite the undertaking, especially given your time frame. Sounds like it was an overwhelming success. There are certainly some great takeaways here to apply to other ventures. For such a short timeline, the results are impressive–I would say it makes one wonder what might have happened with a longer timeline, but in this case, the objective was clearly achieved.
Kristen Wilson (@k10wilson)
Wow, great job and score Sharon and loved the break down on what to accomplish for them! Well done!